Dear Sirs and Madams,

With effect from 25 May 2018, the current data protection legislation is amended. The General Data Protection Regulation of 27 April 2016 (hereinafter referred to as “GDPR”) is in force. Therefore, we address this information to our Customers and Potential Customers to inform you about how we process your personal data.

Data Controller

Your personal data controller, i.e. the entity which decides about the purposes and methods of processing your personal data is Inveo Sp. z o.o. with its registered seat in Kozy, address: Rzemieślnicza 21, 43-340 Kozy (hereinafter referred to as Inveo). Providing the data is voluntary, but necessary in order to response to your inquiry or subsequently provide the service as ordered.

Obtaining information on personal data processing

In matters relating to personal data protection, you can contact Inveo at or write a letter to our registered seat.

Data collection and the processing purpose

We process your personal data due to the fact that it is necessary for:

  • answering an inquiry sent via the form or directly by e-mail

  • registration of the User in the order processing system and provision of User service, including presentation of product offers and order processing (which is in accordance with Article 6(1)(b) of GDPR);

  • handling complaints (which is in accordance with Article 6(1)(c) of GDPR);

  • pursuing contractual claims (which is in accordance with Article 6(1)(f) of GDPR) where the right to pursue claims is the legitimate interest;

  • archiving purposes (which is in accordance with Article 6(1)(c) of GDPR);

  • statistical purposes (which is in accordance with Article 6(1)(f) of GDPR) where the legitimate interest of the controller is to possess information about the statistics of our activities, which allows us to improve our business.

In addition, the law requires us to process your data for tax and accounting purposes.

Furthermore, we may process your data for marketing purposes, i.e. to promote our products and services. If we do this without the use of electronic means of communication, the legal grounds for carrying out such activities is Article 6(1)(f) of the GDPR, where conducting marketing activities is the legitimate interest of the Controller. On the other hand, if we use electronic means of communication for this purpose, i.e. e-mail, telephone, we process data only on the basis of your consent (which is in accordance with Article 6(1)(a) of the GDPR).

Data recipients

Your personal data may be transferred to other entities that process your data on their own behalf, including but not limited to:

  • parties conducting postal or courier activities;

  • banks and payment intermediaries (depending on the payment method chosen by the Customer) – for undue payment recovery purposes;

  • payment intermediaries (if the Customer chooses this payment method) – for the purpose of making payments;

  • government authorities or other entities entitled by law, for the purposes of performing our obligations (tax offices, law enforcement agencies, etc.);

  • entities managing our IT systems (hosting companies, IT service providers);

  • entities providing us with legal counsel, accounting, tax, claim collection, and advisory services.

Personal data retention period

Your personal data will be retained for the duration of a contract (performance of services) and after its termination:

  • data included in contracts - until the contractual claims become barred by limitation (up to 10 years from the contract completion date);

  • for the purposes required under applicable law, in particular the obligation to retain accounting documentation, issue invoices, etc.;

  • statutory warranty and complaint-related documentation shall be stored for 1 year after the expiration of the statutory warranty period or after complaint settlement; Data retained for marketing purposes:

  • data processed on the basis of consent – until withdrawal of such consent;

  • data processed on the basis of Inveo’s legitimate interest – until an objection to data processing is filed;

  • data provided via a contact form – until any possible claims become barred by limitation (up to 3 years).

Rights related to personal data processing

You have the right to access, rectify, delete, limit the processing of, transfer, object to the processing of and withdraw your consent to the processing of your personal data at any time, which shall not affect the lawfulness of processing based on consent before its withdrawal (provided that the processing is based on consent).

Furthermore, if you consider that the processing we carry out infringes the provisions of GDPR, you have the right to lodge a complaint with the data protection supervisory authority.

Automated data processing (profiling)

Your personal data will be processed automatically (including in the form of profiling), but this shall not have any legal effect on you or significantly affect you in a similar way.

Personal data profiling by Inveo involves the processing of your data (also by automated means), by using it to evaluate certain information, in particular to analyse or forecast personal preferences and interests.


Cookies policy

What are cookies?

A cookie file is text file stored by a website on a computer or other device connected to the Internet, allowing this website to recognize the visitor’s browser or to store information or settings in it. Cookies usually contain their original website name, their time of storage on a computer or other device and their unique number.

Cookies allow to identify the user's device, ensure efficient navigation between websites, remember the user’s preferences and improve the overall comfort of using the website. Some cookies are necessary to use the site in full scope. Cookies are also used to learn the user's preferences by tracing their history of web browsing.

Session cookies are automatically deleted when the user closes their browser, whereas persistent cookies remain on their computer even when it is closed (among other things, in order to save the user’s settings when they visit the website again).

Why we use cookies?

We use cookies on our website and to help users navigate through websites, collect statistical information about the visitors and store data about their preferences regarding the site navigation. Also, we use cookies to improve the site support and to meet the users’ expectations.

Another way of using cookie files is advertising Inveo’s offer in the Internet based on the remarketing conducted by means of external companies tools (among others Google Adwords, Google Analytics, DoubleClick, AdRoll, Seznam). Inveo and external suppliers use the cookies, based on which, advertisements are displayed following previous visits of the recipient on the Inveo websites

Cookies management

At any time, the user can control the use of cookies by their browser, the browser’s Help function should provide information how to do it. Information on cookies management is available in any browser’s Help. In particular, the browser can be set to cut off the use of cookies, to block them or to send warning before a cookie is stored on the user’s computer.

Please note that you need to change the settings separately in each browser and on each computer you use.

Important: If the user turns off all cookies or blocks the function of cookies for this website, it may happen that, although you will still be able to use it, some features may not work properly or may not work at all.

For example, if you block or, in other words, reject the option of accepting cookies, you will not be able to take advantage of these features on a website that require login.

General information about cookies and how to remove or reject cookies can also be found on the website

For the information about the use of cookies on mobile phones browsers and how to reject or delete them, please refer to the phone user’s manual.

Change of the cookies use policy

This document may be updated from time to time due to changes on the website or regulations related to cookies, so we encourage the users to check it on a regular basis in order to obtain current information about how we uses cookies.